Online Ordering Lockdown 3.0
We are open to shop online - 7 days a week. Our Birmingham store is open for collection only, following social distancing guidelines
Birmingham - Call and Collect orders only. Please call 0345 201 0825 to place your order.
Monday – Thursday: 9:00am – 4:00pm
Friday: 9:00am – 3:00pm
Due to the current COVID-19 restrictions, our stores in England and Wales are temporarily closed. They will re-open prior to hair and beauty services re-commencing to give you time to prepare and re-stock. We will email customers and post on social media to advise when stores will re-open.
How do I register to shop online?
If you have not shopped with us online before, click on the ‘account’ symbol at the top of the page and then ‘register’. We are a trade only supplier, so you will need to enter either your Insurance Provider or Trade Association or Aston & Fincher customer number to complete your registration to shop with us. Alternatively, if you wish to register using your training certificate, please email a copy to our business services team email@example.com
Please fill out the Registration Form with the following details:
Name of Business
Type of Business (select from the drop-down list)
Confirm if you are an existing Aston and Fincher store customer and enter the location of the store that you are registered with (select from the drop-down list)
If you have one, enter your A&F Customer Number
To confirm your trade professional status, please enter either (a) your Insurance Provider or (b) Trade Association or (c) if you are a Aston and Fincher customer repeat the store you are registered at here. Please note you only need to enter one of the above – a, b or c.
Please enter either your Insurance Policy Number (a) or Association Membership Number (b) or Aston and Fincher Customer Number (c). Please note you only need to enter one of the above - a, b or c.
Mobile Number. Please note your mobile number will be used for text delivery notifications
Once logged in, you will be able to see details of your local store by clicking on the account icon at the top, including their address and opening times. Please note our stores are temporarily closed. You can also look at your account details by clicking ‘MY ACCOUNT’. Here you can amend your delivery address, as well as being able to view your past orders.
How to shop online?
Shopping with Aston and Fincher online is easy! Once registered and logged in, you will be able to see the prices of all our products. Simply click on the add icon next to each product you want to buy, and this will add the product to your basket.
Once you have chosen all the products you need, click on the shopping cart icon and then click on proceed to checkout and follow the steps through to confirm your delivery address and payment details.
How do I use a Discount Code?
If you have an offer code then click into Apply Discount code and enter your code in the box. Complete your order through PayPal or Sage Pay.
Blocked Account/ Forgotten Password
If you attempt to log in and receive a notification that your account is blocked, please just click on the ‘account’ icon and click on the password reset link.
Enter your email address and security captcha to receive the reset password email. If you don’t receive the email within 5 minutes, make sure you check your junk/spam folder. You will need to reset your password within 12 hours of receiving the email.
The email will be sent from firstname.lastname@example.org Please note: the email will be sent to the email address you entered at the time of online registration or the email address linked to your Aston & Fincher Store account.
If you do not receive the reset password email at all, please double check you’re entering the correct details. We will only send an email to valid email addresses linked to an account. If you are still having issues or you are having trouble resetting your password, then please either contact us or call our Customer Services team on 0345 201 0825.
If you are having issues at checkout, please call our Customer Service team on 0345 201 0825 and they will be able to take over your shopping cart, process your order and take payment over the phone.
How will I know my order has gone through?
You will receive a confirmation order email as soon as you have submitted your order.
When will my order be delivered?
We are working hard to despatch all orders within 3-5 working days. Orders will be delivered by DPD and if you have given us your mobile number, they will send you a text giving you a delivery window once your parcel has been despatched.
Can I make any address changes or changes to my order?
Amendments to orders cannot be made. However, if you require a parcel to be re-directed to a different address, then you will be given the opportunity to change your address once you receive tracking details from the courier. There will be a link where you can leave delivery instructions or choose an alternative address.